Returns and Refund Policy

Thank you for purchasing products at www.xirosna.com operated by Xiros Inc.

Products are eligible for return and refund if returned or if a return is initiated with Xiros Inc., within 30 calendar days of your original purchase date.  The products must be in the same condition as received, with all packaging intact and undamaged. Products damaged in transit must be reported to Xiros Inc., upon receipt and will be replaced with new product using the same shipping method as originally shipped.

All products being returned to Xiros Inc., must receive a Return Authorization number from an authorized representative at Xiros Inc., corporate offices.  This number is available by calling Xiros Inc., offices (508-618-1337) during normal business hours (8:00 AM to 5:00 PM EST), by contacting Xiros Inc., at Orders@xirosna.com, or by initiating a product return through your Xirosna.com online account.

After Xiros Inc., receives your returned product, our team of professionals will inspect the product and process your refund or initiate a company credit.  Return product refunds will be made by the original payment method used during the purchase process.  For credit card payments, it may take 5 to 10 business days for a refund to show on your credit card account or statement.

If the product is damaged (and not reported), opened, is in an unsalable condition, or you have initiated the return after 30 calendar days from the date of purchase, you are not eligible for a refund. Xiros Inc., is not responsible for return shipments lost in transit or received in damaged condition.

Products returned under a complaint will be processed through the Xiros Inc., Complaint Department.  Eligibility to return under a complaint is not restricted to the “within 30 calendar day” limit.  Any product returned under a complaint will be handled on a case-by-case basis.  A Complaint report is initiated by contacting Xiros Inc., directly or indirectly through your Xirosna.com online account.

Products returned under a Field Action (recall) will be replaced by Xiros Inc., with product approved for distribution and sale by our Quality Management team.  For Field Actions within 30 days of purchase, a customer may choose the option of a refund for the product.  Notifications will be sent, and returns will be coordinated by our Quality Management team, in accordance with FDA requirements.

If our return and refund policy is unclear, or if you have any questions regarding the return and refund policy, feel free to contact our customer support team at enquiries@xirosna.com.